Plataran Group, its managed properties and their affiliates (referred to as the “Plataran”, “we”, “our” or “us”), value you as our guest and are committed to safeguarding the privacy of our customers and users (you/your) and the personal information you have entrusted to us (the “Personal Data”). It is important for you to understand what Personal Data we will collect, how we will use it, and who may access it.
Plataran Group is making every attempt to ensure that all our business practices that involve the use of your information are compliant with privacy regulations in the countries where we operate.
When you use certain online services on or our hotels websites (the “Websites”), including but not limited to the Online Reservation, Online Registration, Guest Book, through computers, social media pages that we control, apps or offline channels (collectively the “Services”), Plataran may ask you to provide certain information which relates to you by filling out and submitting the online forms.
Accordingly Plataran wants to not only advise you of your privacy rights in relation to your use of our Websites but also explain how we intend to respect them. By accessing or using our Websites and any pages thereof, you agree to the following terms of the Policy, acceptance of which is a condition of the Plataran online sales terms and conditions.
Personal Data are data that identify you as an individual or relate to an identifiable individual.
Throughout your guest journey, we collect data in accordance with law, such as:
Credit and debit card number or other payment data
Date and place of birth
Nationality, passport, visa or other government-issued identification data
Important dates, such as birthdays, anniversaries and special occasions
Membership or loyalty program data
Prior guest stays or interactions, goods and services purchased, special service and amenity requests
Social media account ID, profile photo and other data publicly available, or data made available by linking your social media and loyalty accounts
Data about family members and companions, such as names and ages of children
Biometric data, such as digital signature
Images and video and audio data via: (a) security cameras located in public areas, such as hallways and lobbies, in our properties; and (b) body-worn cameras carried by our loss prevention officers and other security personnel
Guest preferences and personalized data, such as your interests, activities, hobbies, food and beverage choices, services and amenities of which you advise us or which we learn about during your visit
If you submit any Personal Data about other people to us or our service providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the Personal Data in accordance with this Policy.
We and our service providers may collect Personal Data in a variety of ways, including:
Through Our Offline Services: We may collect Personal Data from you offline, such as when you visit one of our managed properties, make a reservation over the phone, contact customer service, or engage with us during face-to-face events.
Making a Reservation
When making a reservation or using Plataran services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, email address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, and the like. You may wish to have your purchase of Plataran services recognized in a third party's loyalty program with which Plataran has a relationship. To do so will require you providing us certain verification information such as your membership number in the third party program. We also offer special discounts from time to time that may have qualifying criteria.Sometimes we offer special offers to, for example, seniors or for children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth in order to verify this upon check-in.
Plataran is a family of management companies that manage hotels for third party owners. Your Personal Data is shared with the third party owner of the hotel where you intend to stay and those of its employees involved in delivering the service to you to the extent necessary for them to do so and to process the transaction. All hotels that are managed by Plataran are required to agree to abide by the terms of this Policy.
From time to time, we offer packages or other services that involve third parties.If you are partaking of such a package or service, your Personal Data will be shared with that third party to the extent necessary to provide that service and process the purchase or request.
Plataran may use the information you provide to send you offers and information about Plataran services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to Plataran which will manage the distribution.
Registering with Plataran Circle of Friends Loyalty Program
As a customer of Plataran Hotels you have the opportunity to belong to its loyalty program, Plataran Circle of Friends. Plataran Circle of Friends is designed to deliver a higher level of personalization and service, additional personal information will be required. Membership is voluntary. By choosing to enroll you have consented to the supply of and use of your Personal Data as more particularly outlined in the Terms and Conditions.
Visiting One of Our Websites
Take a Post Stay Survey
Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.
Participating in a Marketing Initiative
To sign up for this service we require you to provide us with your e-mail address, first name, last name, language preference, and country of residence. You may unsubscribe at any time using the link provided on every email message and you will no longer receive email offers and promotions for the specified subscription or website, as the case may be. You may at any time in the future opt-in to receive email offers.
We use Personal Data to provide you with Services, to develop new offerings and to protect the Plataran and our guests as detailed below. In some instances, we will request that you provide data to us directly. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested Services.
We use Personal Data for our legitimate business interests, including the following:
To provide the requested Services to you;
To provide you with useful content;
To ensure the proper functioning of our Services
To offer and improve our Services;
To provide you with requested information or technical support
To facilitate your movement through our Websites or your use of our Services;
To improve advertising and marketing of our Services;
To diagnose problems with our servers or our Services;
In connection with our security and maintenance programs;
To administer our Websites;
To communicate with you;
To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law);
To assist us in offering you a personalized experience or otherwise tailor our Services to you;
As otherwise described in this Policy.
We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our Websites or evaluated or purchased our products and services.
Payment information that you provide to us, including credit card data, will only be used to facilitate payment for our products and services.
Your Personal Data may, for the purposes described above, be transferred or disclosed ('Disclose') to any company within Plataran and affiliated / associated companies ('Plataran’) wherever located in Indonesia.
The Personal Data that you provide in connection with Online Registration, Guest Book and Plataran is protected in several ways.
Access by you to this Personal Data stored in Plataran Circle of Friends is available through your Plataran Circle of Friends User ID and a Password. We strongly recommend that you do not divulge your password to anyone.
Inside Plataran only selected Plataran staff and contractors have access to the server via their Password.
Where Plataran no longer requires your Personal Data for any of the Services it may permanently erase your Personal Data without prior notification.
You have the right to access, update, and change, correct or delete your Personal Data and preferences at any time.
You are able to amend certain Personal Data yourself. This can be accomplished by logging into your profile with your User ID and your Password, changing the appropriate information and submitting the modified form (please follow the instructions on the Website and app). Your access to this Personal Data should be provided at any time, except in case of disruption of our servers.
If you would like to review, correct, update, suppress, restrict or delete Personal Data that you have previously provided to us, or if you would like to receive an electronic copy of your Personal Data, you can contact us at email@example.com
In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data suppressed from our database, or other limitations you would like to put on our use of your Personal Data. For your protection, we only fulfill requests for the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before fulfilling your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completion of such purchase, reservation, or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed. In addition, there may be certain information to which we are unable to enable you to review, for legal, security, or other reasons.
By providing your Personal Data you freely consent, subject to a notification to the contrary as provided below, to Plataran using and processing your Personal Data for the Services set out on this page and, where necessary, the transfer of your Personal Data for these Services to companies within Plataran wherever they may, from time to time, be located.
Where you do not wish to have Personal Data Processed for any or all of the Services indicated above you should so indicate your preference in the text of the email. If you wish to remove your Personal Data from our email and / or direct mailing list providing you with information about new products and services or offers that we believe may be of interest to you please unsubscribe by clicking the “Unsubscribe” button on any email that you receive, or tick the appropriate box on the registration card.
You should be aware that information and data is automatically collected through the use of 'cookies'. Cookies, which are small text files a web site can use to recognize repeat users, facilitate the user's continuing access to and use of the site. They allow a site to track usage behavior and compile data which will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files.
Third-party websites linked in any of our Plataran Hotels website and app may have separate privacy policies and data collection practices. Plataran is neither responsible for the content of such Websites nor for such privacy and collection practices.
This Policy may be changed from time to time, subject to applicable requirements. You can determine when this Policy was last revised by referring to the "Last updated" legend at the top of this page. Any changes to our Policy will become effective upon our posting of the revised Policy on the Site.
For the purposes of this notice the Plataran includes all direct and indirect subsidiaries and related companies of Plataran from time to time wherever located in Indonesia. Further details as to the Plataran may be obtained from:
Plataran Indonesia Head Office
Jl. Brawijaya Raya No. 4 Kebayoran Baru
Jakarta Selatan 12160, Indonesia
T. +62 21 7221 740 / +62 21 2932 6192
F. +62 21 2932 6191